Always Going for “Extra”

Early in the history of ProVia our founders shared an appreciation for the concept of “lagniappe” (pronounced lon yop or lan yap), which means “something given as a bonus, or extra gift.” This was one of our driving forces when serving customers, employees and our community, “to give what we have agreed to, and more, but never less.” Through the years this has become an important part of our company culture, and infiltrates many of the things we do.

This sensibility is right at home at our headquarters in Ohio’s Amish country, where “giving more” is a way of life. For instance, when meals are shared together (such as at our monthly ProVia Values company meetings), this typically involves a bountiful spread of food offerings. It’s a time-honored tradition to fuel ourselves well to meet the demands of the day.

As an example of serving customers, last year our Customer Experience team rolled out a specialization program where our Service representatives are dedicated exclusively to assigned product categories, to deepen expertise and enhance the level of service customers are receiving from ProVia. We build our teams based on product knowledge (doors, windows, siding, stone, or roofing) then further categorize the door and window team members based on three stages of an order. This program is designed to not only enhance our service offerings but also to increase efficiencies.

When it comes to employees, we offer special “extras” such as the Family Day we recently held at the end of July. For this event we invite all ProVia employees and their families, which is defined as everyone that lives in their household. This year we offered two choices: a Cleveland Guardians baseball game or a trip to the Cleveland Metroparks Zoo, and we had roughly 1,200 people attending each of these events. We’ve had such a great response to this over the years, and it just keeps growing.